Privacy Policy

1. Introduction

Welcome to US Mold Services, USA. We operate the website https://mold.uswaterdamageexperts.com/ and provide a platform that connects homeowners with certified mold remediation professionals.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Key Takeaway: We are a matching service. When you request a quote, we share your contact and mold issue details with our vetted network of service providers so they can contact you with quotes. We do not sell your data to third-party advertisers.

2. Information We Collect

A. Personal Information You Provide

When you use our quote request form, we collect:

Identity Data: First name, last name
Contact Data: Email address, phone number, and zip code
Service Data: Property type, mold severity level, and description of the issue

B. Information Collected Automatically

When you visit our website, we automatically collect:

Device & Usage Data: IP address, browser type, operating system, referring URLs, and pages viewed
Interaction Data: Click patterns, scroll depth, and time spent on pages

3. How We Use Your Information

We use the data we collect to operate, maintain, and improve our business and provide our matching service:

Service Matching

To connect you with up to three certified mold remediation providers in your area based on your submitted issue.

Communication

To respond to your inquiries, send quote notifications, and provide customer support.

Improvement

To analyze how our site is used, improve user experience, and optimize our matching algorithms.

Legal & Security

To enforce our terms, detect fraud, and comply with legal obligations.

4. How We Share Your Information

As a matching service, sharing your information with providers is core to how we operate. We share your data only in the following circumstances:

Network Service Providers

When you submit a quote request, your name, contact info, and mold issue details are shared with up to 3 vetted mold remediation companies in your area so they can provide you with a quote.

Service Vendors

Third-party companies that help us operate our business (e.g., hosting providers, email delivery services, analytics platforms).

Legal Requirements

If required by law, subpoena, or government request, we may disclose your data to protect our rights or the safety of others.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

Cookie Type	Purpose	Duration
Essential	Required for site functionality and security	Session
Analytics	Understand how visitors interact with our site	1-2 Years
Marketing	Track visitors across websites for advertising	1 Year

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We use commercially reasonable efforts to protect your information, including:

SSL/TLS encryption for all data transmitted through our website
Regular security audits and vulnerability assessments
Limited access to personal information on a need-to-know basis for our employees and vendors

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access

You can request copies of your personal data we hold.

Right to Deletion

You can request that we erase your personal data, subject to certain exceptions.

Right to Correction

You can request that we correct any inaccurate or incomplete data.

Right to Opt-Out

You can opt out of the "sale" or "sharing" of your personal data for targeted advertising.

California Residents (CCPA): You have the right to request that we disclose what personal information we collect, use, and sell. To submit a request, email us at mailto:support@usmoldservices.com.

8. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us so we can take necessary action.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.